Top marks for SYIF's Customer Service
Published: 19th July 2007
SYIF Chief Executive Tony Goulbourn is pictured (left) with David Moody, SYIF Chairman, holding the Customer First award. They are surrounded by members of the SYIF team.
South Yorkshire Investment Fund has received the seal of approval for first class customer service.
SYIF has just achieved the Putting the Customer First® quality assurance standard – for doing exactly that!
SYIF passed the assessment with flying colours first time – something which only twenty-five percent of organisations usually achieve.
Putting the Customer First® is the national standard for customer service – and organisations have to adhere to high standards to achieve the award.
Assessor Carol Probyn said: "The overall performance of SYIF is excellent as demonstrated by achieving full compliance with the Customer First Standard at the first attempt. SYIF is clear about its future direction and what it needs to do to achieve its aim to become self-sustaining. I was left with an overall impression of an enthusiastic and motivated workforce characterised by a commitment to deliver high standards of service to each customer group. The senior management team provides strong leadership and direction which is reflected in SYIF performance and the enthusiasm and positive attitude of staff."
Chief Executive of SYIF, Tony Goulbourn, said: "This is a fantastic achievement, I am really pleased we have received this recognition. All of our staff work so hard to please our clients and this is a reflection of their hard work and commitment."
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About South Yorkshire Investment Fund
South Yorkshire Investment Fund provided seedcorn, loan and equity linked investments, ranging from £15k to £2.5m, specifically to help small and medium businesses meet the gaps in funding they need for growth and development.
Created as part of the Objective 1 programme, the Fund is a private and public sector business finance provider. The European Regional Development Fund and Yorkshire Forward are investors in the Fund.
South Yorkshire Investment Fund also provided access to Business Angel investments from the Yorkshire Association of Business Angels and Microloans through BiG Business Loan Fund and Donbac Microloan Fund.
Finance Yorkshire has now taken on responsibility for providing gap finance in Yorkshire and the Humber.
For further details please contact Suzanne Tinkler, on 0845 649 0000.
South Yorkshire Investment Fund Ltd is a company limited by guarantee (Registered No 3936065). South Yorkshire Investment Fund comprises three sub funds, the South Yorkshire Investment Capital Fund, the South Yorkshire Investment Development Fund, which are each managed by YFM Venture Finance Limited, and the South Yorkshire Investment Small Business Fund, which is managed by Finance South Yorkshire Ltd. YFM Venture Finance Limited (Tel 0113 294 5000) and Finance South Yorkshire Ltd (Tel 01709 386 377) are each authorised and regulated by the Financial Services Authority. South Yorkshire Investment Fund also provides a number of services, which are not regulated by The Financial Services Authority. These include the pilot Seedcorn Fund, BiG Business Loan Fund, Mentorbank and access to the Donbac Microloan Fund. BiG Business Loan Fund is managed by Donbac Ltd (company registration No. 01925556) and Key Fund Yorkshire Ltd (Tel 0114 242 8900).